
Resident Satisfaction Director
Job Overview

Resident Survey

I’ll send a survey to check-in with every resident.
Resident Referral

Additionally, I send a resident referral email. It’s an easy way to encourage residents to refer a friend to your property.
Anniversary

I like to send an anniversary email to show residents that you care and are excited they are part of your community.

Resident Retention Specialist
Job Overview

Soft Touch

First, I send residents a gentle nudge to renew. This nudge email can highlight the great things your property has to offer, show your residents how they will be missed, or remind them how annoying moving can be. Whatever message fits your brand, I can make sure your residents know you want them to stay.
Special Offer

I give your residents a special offer like a free carpet cleaning (often something you would do if they moved out anyway). I like to provide them with another little reason to stay.
Notice Reminder

If they still haven’t taken the bait, I add a little pressure by sending them a notice reminder. Nothing gets people into action like a reality check.

Exit Manager
Job Overview

Move-Out Checklist

I share a move-out checklist with the leaving residents to keep them organized during the moving chaos.
Exit Survey

I believe an exit survey is key to unlocking higher resident retention. Instead of making assumptions about why your residents are leaving, I uncover the real reasons through a survey.
