Hayley
Onsite agents are the backbone of property operations, but they can’t be everywhere at once. This leaves a huge gap, especially with over 50% of prospect inquiries happening outside business hours.
Last Updated: Feb, 2025
AI Agents: A Step Forward, But There’s Room for More
Current AI agents were a step forward, offering basic 24/7 support. But let’s face it, they often fall short of giving prospects and residents the experience they need.
Here are the big issues with the existing AI agents, summarized:
- Slow, Rigid, & Generic Experience: Current AI agents often force prospects into a rigid experience. For instance, chatbots typically offer either Guided chat, which limits users to pre-defined options, or Conversational chat, which lacks the depth of knowledge to handle complex queries effectively.
- PII Data Leakage to Public LLMs: Many AI agents rely on public LLMs like ChatGPT, which use public clouds for data storage, leading to sensitive prospect data being leaked in the public domain
- Lack of Continuity Across Channels: Switching between communication channels (voice, email, chat) can lead to a disjointed experience for the prospect, as current AI agents might not maintain context across these platforms.
- Inaccurate Lead-Gen Attribution: AI agents wrongly credit themselves as the lead-gen source. This messes up the attribution reports and hides the true impact of the lead-gen sources.
Agentic AI: The Next-Gen AI
Now that we understand why multifamily operators need the next generation of AI Super Agents, let's explore what they look like. Agentic AI, the Super Agent from Hyly.AI's Hayley suite, offers all the benefits of traditional AI agents while eliminating the pain points.
Here's what sets Agentic AI apart:
- Flexible & Human Experience: Agentic AI offers the most prospect-friendly experience ever. For example, Agentic AI Chat offers a hybrid chat experience that marries the precision of guided chat and the empathy of conversational chat.
- Trustworthy Lead-Gen Attribution: Agentic AI is built on clean attribution and understands that a chatbot can never be the lead-gen source. Unlike other chatbots, it credits itself as an “assist” and accurately attributes the real lead-gen source.
- Unbreachable Prospect Privacy: Most AI agents use large-scale AI models like ChatGPT and Claude. These large-scale public models send this data to large public clouds, which can leave PII data exposed. Agentic AI is built on Hyly.AI's private LLM, which stores data in a private cloud, ensuring that no prospect data is leaked.
Endnote
AI super agents like Agentic AI from Hayley Suite go beyond the current AI infrastructure of Multifamily to provide an inclusive, faster, and human-like nurturing experience for the prospects and residents. These features complement the 24/7/365 availability and centralized communications that Hayley provides to empower operators and their teams.
