Onsite agents are the backbone of property operations, but they can’t be everywhere at once. This leaves a huge gap, especially with over 50% of prospect inquiries happening outside business hours.
AI Agents: Helpful, But Not Enough
Current AI agents were a step forward, offering basic 24/7 support. But let’s face it, they often fall short of giving prospects the experience they need.
Here are the big issues with the existing AI agents, summarized:
- Slow, Rigid, & Generic Experience: Current AI agents often force prospects into a rigid experience. For instance chatbots typically offer either Guided chat, which limits users to pre-defined options, or Conversational chat, which lacks the depth of knowledge to handle complex queries effectively.
- PII Data Leakage to Public LLMs: Many AI agents rely on public LLMs like ChatGPT, which use public clouds for data storage, leading to sensitive prospect data being leaked in the public domain
- Lack of Continuity Across Channels: Switching between communication channels (voice, email, chat) can lead to a disjointed experience for the prospect, as current AI agents might not maintain context across these platforms.
- Inaccurate Lead-Gen Attribution: AI agents wrongly credit themselves as the lead-gen source. This messes up the attribution reports and hides the true impact of the lead-gen sources.
The Future: Enters AI Super Agent, Hayley
Now that we know why multifamily operators need the next generation of AI Super Agents let’s see what they actually look like. Hayley, the super agent from Hyly’s Operations AI suite, offers all the benefits of traditional AI agents while eliminating the pain points. Here’s what sets Hayley apart:
- ~3x Faster Conversions:
Hayley uses Hyly’s private LLM model. Unlike large-scale public LLMs, these models are trained onto a smaller number of parameters and can help prospects convert ~3x faster as compared to the existing AI agents. Here’s how Hayley Chat beats another chatbot in terms of tour scheduling:
- Flexible & Human Experience:
Hayley offers the most prospect-friendly experience ever. For example, Hayley Chat offers a hybrid chat experience that marries the precision of guided chat and the empathy of conversational chat.
- Trustworthy Lead-Gen Attribution:
Hayley is built on clean attribution and understands that a chatbot can never be the lead-gen source. Unlike other chatbots, she credits her as an “assist” and accurately attributes the real lead-gen source:
- Unbreachable Prospect Privacy:
Most AI agents use large-scale AI models like ChatGPT and Claude. These large-scale public models send this data to large public clouds which can leave PII data exposed. Hayley is built on Hyly’s private LLM, which stores data in a private cloud, ensuring that no prospect data is leaked.
- Seamless Continuity Across Channels:
Hayley works across voice, email, and chat and maintains an information flow across all mediums. So, a prospect receives a personalized message every time, and their preferences and queries are saved across every medium, just like if they were chatting with a human agent.
Conclusion
AI super agents like Hayley from Hyly go beyond the current AI infrastructure of Multifamily to provide an inclusive, faster, and human-like nurturing experience for the prospect. These features complement the 24/7/365 availability and centralized communications that Hayley provides to empower operators and their teams.
To catch Hayley in action, meet the Hyly.AI team at AIM 2024. To learn more about Operations AI, go here.